Refund Policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us at thedottystone@gmail.com or via our contact us form to arrange a return. We aim to answer all queries within 24 hours.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed to your original method of payment. Please allow up to 14 working days to be credited with your refund.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at thedottystone@gmail.com or use our contact us form.

You will be responsible for paying for your own shipping costs for returning your item.

You may want to consider choosing a delivery service that insures your parcel to the value of the items being returned. We would recommend sending your return via tracked or signed for delivery and ensure you keep a proof of postage, as the returned item is your responsibility until it reaches us.